OECD GUIDELINES
November 1st, 2004
BY KEITH NUTHALLTHE INSURANCE industry has been advised by the world's largest think-tank on how to simultaneously improve its customer service, while becoming more efficient and profitable. The Paris-based Organisation for Economic Cooperation and Development (OECD) has drawn up with the help of the industry 'guidelines for good practice and insurance claim management'. They call for insurance companies to handle claims with more speed and fairness and, they recommend "companies monitor claims more closely as a way of combating fraud". Said an OECD note: "Both ...
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